AI/ML Engineer on Aalee Assist, Aalee AI's omnichannel customer-support platform: AI assistant plus human escalation with intent-based tool calling and agent routing, across seven channels and a web widget, with bring-your-own-key support for 15+ LLM providers.
What I did
Architected and built the core systems of 'Aalee Assist', a highly customizable AI widget featuring automated omnichannel responses, live human escalations, and lead capturing.
Engineered cross-platform distribution using Tauri (desktop applications), Progressive Web Apps (PWA), and embeddable micro-frontends tailored for third-party integrations.
Developed advanced AI orchestration layers, complex prompt architectures, and deterministic tool-calling workflows leveraging Google Cloud Vertex AI, FastAPI (Python), and Redis.
Designed secure Single Sign-On (SSO) authentication flows and dynamic domain resolution to serve distinct application scopes securely.
Recognized with the company's highest individual honor (the Champion Award) and the Rising Star award, and named Star Performer in 4 monthly recognitions.
Pludo AI (Personal Projects)·Tiruchirappalli, India (remote)
A dedicated period of intensive self-taught engineering, focused on building open-source AI utilities, experimenting with frontier tech, and delivering freelance web platforms before joining Aalee AI.
Education
Jul 2021 - May 20254 years
B.Tech in Information Technology
M.A.M. College of Engineering and Technology
Tiruchirappalli, Tamil Nadu, India
Achievements
●Founding Member & Initiator of the College Code Club
●2nd Prize Winner — Frontend Web Development Hackathon (Karpagam College of Engineering, Mar 2024)